Freight forwarding operation process

　　1. Booking space

　　After receiving the trailer bill, confirm with the business whether our company will help to arrange the trailer and customs declaration (whether it will be transferred to customs, and the cost of the trailer transferred to customs will be higher than that of the customs clearance). If the customer requests to transfer to customs, he should ask the customer to tell him where to transfer to customs. If it is necessary to arrange the trailer, the customer should provide the exact time and place of the trailer, the factory contact information and contact person to our company, and our company should provide the SO, the specific time and place of making the container, the factory contact information and contact person to the trailer bank, So that the trailer driver can load the container at the designated place at the designated time. After the trailer is lifted to the cabinet, the license plate number of the trailer, the contact information of the driver and the cabinet number shall be promptly given to the factory principal. Our staff should contact the trailer driver in time to inquire about the approximate arrival time. If necessary, we should inform the customer of the arrival time of the trailer, so that the customer can effectively arrange the container loading. If the loading time of the factory exceeds the specified time of the trailer, it is necessary to charge the factory the escort fee according to the escort time.

　　Customers are required to provide CY CLS, VESSEL SVC, DESCRIPTION,

　　EQUIPMENT，QUANTITY，POL,POD,FREIGHT&CHARGE(PP OR CC)。

　　The change of name and nature is not acceptable after booking

　　①. If it is the original of the shipowner's bill, the shipping space booking must be stamped with the official seal of the consigned shipper, and the SHIPPER and the corresponding address phone number that need to be displayed on the bill of lading must be provided to apply for the contract (if it is smuggled goods, you can directly find the shipper or the real SHIPPER). After the contract is confirmed, the SHIPPER must not be changed. For the European line, if the original shipping agency bill is issued, the agency fee of 50 dollars per ticket is required, and the freight can be paid on arrival, but the general agency refunds are relatively slow. When the customer insists on issuing the original, it is generally recommended to issue the original shipping bill. If telex release, the shipping bill will be issued, but the freight can only be prepaid.

　　②. Generally, the shipping agent of the US Canada Line, if our shipping agent is issued and the freight is prepaid, the shipowner's bill can only be used as the shipowner's telex release instead of the SEA WAY BILL. If the payment is made and the shipowner's bill is used as the SEA WAY BILL, there is no need to charge the telex release fee. However, the agency fee must be paid in advance of $35, and then $75. If the customer has an agent, he/she can issue his/her own freight forwarding order, and the shipowner needs to telex it to the customer's foreign agent, but the shipper of MB/L must show the shipper of our contract. The contract price of USL changes frequently, which is generally subject to the repayment time. That is, if the repayment time is within the validity period of the contract price, it can take effect. Therefore, Meixian must pay attention to the replacement of the contract price at any time. The prices of different brands of Meixian are different, and the clothing prices are relatively high.

　　③. Pay attention to the transit mode when booking space, and help customers arrange the optimal transit route. If you go to Toronto, you can transfer from Vancouver and Prince Port. The shipping date at Prince Port is fast, but customs clearance is troublesome. The shipping date at Vancouver is slow, and customs clearance is good. When booking space at some inland points, confirm the way to the door, whether to arrange a barge or a trailer.

　　④. Booking and weight limitation: overweight charges will be charged for each route if it is overweight. For example, the weight of small counters in Europe is limited to 18 tons, and a surcharge of usd300 will be charged for overweight counters.

　　⑤ ... For some customers who only know the destination country or small location, they need to provide the postal code of the destination without knowing the specific destination port. They also need to ask the shipping company which port is the most basic or close to the country or location, and then confirm with the customer. It is better to confirm with the destination port to avoid wrong port of shipment. COSCO will charge an IFC fee at the inland point to provide door-to-door services. If the agency is arranged at the destination port, the fee will be reduced.

　　2、SO

　　①. Warehousing: Put the SO to the customer, and inform the customer to print the order as soon as possible, because when the space is tight, if the order is not printed at the first time, it will be unable to print the order because of the warehouse explosion. The SO should provide the electronic version to the customer to avoid unclear faxes and at least save some fax fees. If it is a set contract, you must remember to delete the recipient when releasing the SO to the customer.

　　②. Withdrawal of containers from other places: If the container can't be withdrawn at Yantian Port at that time, ask the driver responsible for arranging the trailer to ask when the container can be withdrawn at the port so that the container can be withdrawn at the first time. If it is confirmed that there is no container withdrawn at Yantian Port, you can apply for withdrawal at Shekou. Generally, there will be a subsidy of RMB75/150 for withdrawal from other places.

　　③. Container dumping: It is easy to dump containers when the space is tight. For example, the principle of container dumping is that AES1 and Yangming share the same warehouse, and the first one is Rotterdam. If you order more containers from Felix, you are likely to be dumped. It is generally recommended to use the CNEU line. This is the COSCO mother ship. The space is relatively ample, the shipping date is relatively fast, and the service is relatively good. Generally, the dumped cabinet shall be extended to the next water supply, and special circumstances shall be arranged as appropriate. If the customer fails to board the ship due to his failure to hand in the release slip in time, the relevant terminal storage fee and container detention fee shall be borne by the customer, and the ship change fee shall be USD 47. The accurate charges for storage and container detention can only be confirmed by the terminal after the ship is launched. If the customer is not responsible and is dumped due to position explosion, relevant expenses can be reduced

　　④. Apply for LATE COME: If the customer wants to apply for LATE, ask the customer whether to apply for the cut-off tank or the cut-off release. Generally, the SO shall prevail. If it is really necessary to apply for LATE COME, the case by case application shall be made according to the specific situation. If the ship is LATE COME, or the space is not tight, the application can generally be made. If the ship arrives early or the cabin has been broken, the application cannot be made again. If it is exported from Yantian, you can check whether it is returned and released from the EASY PORT website.

　　3.、SI

　　① . SI generally only receives electronic copies, and faxes are prone to errors.

　　For example: the customer provides fax SI, because the name of the consignee is XX Co., Ltd., the English should be XX INT'L CO., LTD, The comma, dot, and quotation mark can't be seen at all. I didn't pay attention to them when replenishing materials. If the order is changed after EDI, the responsibility for the cost of the change is very unclear.

　　②. Now, in addition to the WORD and EXCEL formats that can be copied, the supplementary materials provided by customers are generally in PDF, TIF and JPG formats. These formats cannot be copied generally, and it is not easy to modify their contents, such as SHIPPER, customer contact information, etc. You can do the following:,

　　i. First print it out, and then print the supplement content according to the fixed template. This is the next policy. It is very hard and easy to make mistakes.

　　ii. Print first, and then use the correction liquid to erase the content that you do not want to display, and then scan the materials to the booking unit, which is also laborious.

　　Iii. It can be processed by PS, and its contents can be modified at will. It can also be exported in the desired format, which is very convenient. In this way, you can avoid your typing mistakes or related mistakes, and you do not have to bear the corresponding responsibility.

　　③. USL SI needs a short name, that is, a specific product name, such as COOKWARE, WOODEN FURNITURE, which is not allowed. It needs a specific product name to be declared to AMS, otherwise it cannot be declared and cannot be boarded. Generally, the SI will be cut off three days before the US line starts sailing, and seven days after the European line starts sailing. If the first journey is a barge, the materials will be cut off before the FEEDER starts sailing. If the customer is late in providing supplementary materials, the customer must be notified by email that the overdue payment will result in a demurrage charge. When replenishing materials, pay attention to whether the customer declares by himself or our company helps to declare. If the customer declares by himself, SCAC CODE should be provided.

　　④ If it is the original of the shipowner's order, CONSIGNEE's address, telephone and fax should be provided when replenishing materials. The area code must be correct. COSCO needs this information to establish a PDF

　　⑤ Change order fee: after the ship company's EOV, the change order fee of the US line is generally charged at USD40+RMB150, of which USD40 is the AMS declaration fee, RMB150 is the change order fee, and the change order fee of other routes is charged at RMB150/SHPT. If customers frequently change orders or change orders after shipping, even if the shipping company does not have EDI, it can try to charge customers for changing orders to bring more profits to the company, but it should pay attention to the methods, not to offend customers, but to lose more. After the EOV of the shipping company, the name of SHIPPER, CONSIGNEE and the product name cannot be changed. If the name is changed a few days before or after the arrival of the port, the customs at the port of destination will find out that it is subject to a fine of at least USD 5000.

　　4. Billing

　　After the bill of lading is confirmed, write the JOB SHEET, issue a DEBIT NOTE to the customer for confirmation, and then issue an invoice for the customer to pay.

　　5. Order taking or telex release

　　①. After sailing, the exact sailing time and whether the cabinet is on board can be determined only when LOADING LIST gets down.

　　②. Release: In principle, release can be arranged only after receiving BANK SLIP and checking the account. However, for some customers who have cooperated for a long time and still have cabinets that have been built in the back, release can be considered as appropriate. If necessary, customers can provide release guarantee. You can directly ask the shipping company to send the bill to the customer after the bill is paid. You don't need COSCO to send the bill to me first and then forward it to the customer, which can save the express fee.

　　③ . SURRENDER needs the customer to provide the telex release guarantee, seal it, and our company will provide the telex release guarantee to the shipping company.

　　④. The original bill of lading issued by China Shipping needs to be stamped by SHIPPER.

　　6. Problems after release

　　①. If the original is to be released by telex after being sent out, the original bill of lading shall be sent back to the shipowner in full set. Only when the shipowner confirms that the original bill of lading has been fully recovered, can the method of delivery be changed. In addition, a change order fee of RMB 150 and a telex release fee of RMB 150 shall be charged.

　　②. If the loss is caused by force majeure rather than human factors, the customer shall bear the loss. For example, if the ship is exported to Flowserve and Flowserve is on strike, the shipping company will ship the goods to LIVORNO, and the task will be terminated. The freight from LIVORNO to FOS will be borne by the customer.

　　③ After sailing, if the T/T is extended and ETA is delayed due to special reasons, it is necessary to explain to the customer in a timely manner. If the shipping date to New York is about 23 days, and due to the change of the route, one port will be added, and the shipping date will be DELAY for 4 days. If the communication is not well done, the customer will not dare to ship again.